ETERNITY CONSULTANTS (HK) Ltd is one of the leading licensed recruitment companies in Hong Kong, we specialize in servicing all levels of employment on permanent and temporary placement, have rich experience specific in thorough assessment & effective short-listing, with huge up-to-date database of candidates, we can react to recruit promptly.
The mission of Eternity is to provide best recruitment services for both our corporate clients and job seekers in career development. We continue to deliver what is promised, and strive to add value beyond with is expected.
Please visit our website www.hketernity.com for details.
Employment Agency License # 61814.
Customer Services Officer (Air Freight)
Post Date: 07 Apr 2021
To coordinate with internal and external customers
To arrange document approval from the respective authorities
To update customer on the status of shipment each leg/ tracking system
To monitor the daily status of clinical shipments
To arrange temperature control vehicle on a timely basis
To instruct to custodian regarding temperature requirement
To plan and arrange custom clearance, both inbound and outbound
To monitor daily operation of all shipments to ensure the efficiency of Operations & the quality of output.
Improve the operational systems, processes and policies in support of organizations mission -- specifically, support management reporting, information flow and management, business process, on-time performance and organizational planning.
Manage and increase the effectiveness and efficiency of Support Services (OPS, HR, IT and Finance), through operational improvements to each function as well as coordination and communication between support and business functions.
Resolve day-to-day staff performance issues and proactively resolve potential or actual problems with shipments.
Ensure appropriate procedures (as per SOPs) & regulatory compliance matters are being followed in the processing of shipments.
Keep up-to-date with airlines & customs requirements and timetables.
Conduct Induction Program for new staff of Operations.
Network with cooperative companies (forwarders/ truckers/ 3PL, etc) to secure operational back up and read industry trends.
HKCEE / DSE graduates or above
At least 4 years experience gained from forwarder
Able to work independently and solve problems for customers
Good communication skills
Good comment of both English and Mandarin are preferred