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Employment Agency License # 61814.
Senior Engineer - Customer Quality
Post Date: 12 Mar 2021
Our client, which is a listed corporation in US (Nasdaq). It provides electronic products and is looking for qualified candidates to fill the following position:
Benefit: 5 Day work, Double Pay, Bank Holiday, Medical, 14AL
¡P Maintain tracking list of customer complaints and RMA and report status
¡P Handling complaint and RMA end-to-end process
¡P Support Sales in customer communication on complaints/feedbacks, like prepare 8D report with team
¡P Coordinate failure analysis, root cause hunting and implementation of resolution
¡P Participate FMEA ( system, design and process)
¡P University graduate in Engineering disciplines
¡P Minimum 5-year experience of customer service or customer quality role in electronic manufacturing environment, preferred in mobile industry
¡P Sound experience in complaint handling and problem-solving tools
¡P Hands-on experiences with FMEA, 8D, Ishikawa, Fault Tree
¡P Good communication and coordination skills and able to communicate to people in all levels