ETERNITY CONSULTANTS (HK) Ltd is one of the leading licensed recruitment companies in Hong Kong, we specialize in servicing all levels of employment on permanent and temporary placement, have rich experience specific in thorough assessment & effective short-listing, with huge up-to-date database of candidates, we can react to recruit promptly.
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Employment Agency License # 59006.
Senior Engineer - Customer Qualit
Post Date: 08 Dec 2020
Our client, which is a listed corporation in US (Nasdaq). It provides electronic products and is looking for qualified candidates to fill the following position:
Benefit: 5 Day work, Double Pay, Bank Holiday, Medical, 14AL
¡P Maintain tracking list of customer complaints and RMA and report status
¡P Handling complaint and RMA end-to-end process
¡P Support Sales in customer communication on complaints/feedbacks, like prepare 8D report with team
¡P Coordinate failure analysis, root cause hunting and implementation of resolution
¡P Participate FMEA ( system, design and process)
¡P University graduate in Engineering disciplines
¡P Minimum 5-year experience of customer service or customer quality role in electronic manufacturing environment, preferred in mobile industry
¡P Sound experience in complaint handling and problem-solving tools
¡P Hands-on experiences with FMEA, 8D, Ishikawa, Fault Tree
¡P Good communication and coordination skills and able to communicate to people in all levels