ETERNITY CONSULTANTS (HK) Ltd is one of the leading licensed recruitment companies in Hong Kong, we specialize in servicing all levels of employment on permanent and temporary placement, have rich experience specific in thorough assessment & effective short-listing, with huge up-to-date database of candidates, we can react to recruit promptly.
The mission of Eternity is to provide best recruitment services for both our corporate clients and job seekers in career development. We continue to deliver what is promised, and strive to add value beyond with is expected.
Please visit our website www.hketernity.com for details.
Employment Agency License # 59006.
Post Date: 10 Jan 2020
Take lead to plan, design, deploy and manage various training and development programs in Customer Service.
Act as key trainer in Customer Service, support team managers and supervisors to conduct post-training evaluation and coaching to gauge training effectiveness.
Participate in quality assurance programs like internal MSP, COE self-assessment, call QA, trace QA, claim and complaint QA, call calibration, and NPA etc.
Coordinate Customer Service training programs and other CS-related training in line with the CS recruitment schedule.
Update and maintain training record database.
Prepare and update training materials to cope with the development needs.
University Degree / Diploma in Training and Development or related disciplines.
4 yearsˇ¦ experience in a related capacity, preferably with hands-on experience in planning, designing, deploying and managing training and development activities.
Experience in air express industry and/or customer service is preferable.
Excellent facilitation and training skills, passionate in training and people development.
Strong communication and interpersonal skills.
Good planning, organizing and analytical skills.
Good command of spoken and written English & Chinese and Mandarin.
Proficient in MS Office applications (Word, Excel, PowerPoint etc.).
Mature, self-motivated and result oriented.